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Showing posts with the label Patient Experience

NEW WEBPAK FEATURE: Customisable Containers

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  An easy way to control the video content on your site! WebPak videos enhance your practice website, providing a more engaging and interactive experience for your visitors. Our extensive library of high quality dental treatment and marketing videos cover most topics and provide the information your patients need in a format they can understand. What's more, using videos on your website has a positive effect on your Google Ranking...win, win! Our NEW customisable containers are now available as part of your WebPak subscription. There are 10 containers that can be placed into your practice website, either by a web designer (or by us!), which you can then easily control the content in them via a login to our website.  THE BENEFITS: A flexible container for use with testimonials, or perhaps a regular VLOG by the practice owner, or as a place to hold video content that is regularly used by clinicians. Each container can be a playlist and will show a different video at each visit, ...

A positive waiting experience for patient and practice

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Consider this... What defines a patient’s satisfaction levels for a visit to your practice? It would be correct to assume that the clinical session has a significant influence on this; it would be misguided to think the foundation laid before the clinical session doesn’t have a bearing on the overall satisfaction and that the potential for negative patient anxiety is high during this time. So what can be done to ensure this section of the patient journey is as positive as possible? Take time to consider all aspects and walk in your patient’s shoes. As COVID-19 has presented some challenging obstacles for dental practices, your patient's journey still matters! Enter the building as they would and interact with the waiting area as they would. Are you providing an anxiety free journey and if not what simple changes can be made to improve things? Distraction with information is a key tool to use when managing anxiety levels and many practices achieve this by playing soothing music or i...