Consider this... What defines a patient’s satisfaction levels for a visit to your practice? It would be correct to assume that the clinical session has a significant influence on this; it would be misguided to think the foundation laid before the clinical session doesn’t have a bearing on the overall satisfaction and that the potential for negative patient anxiety is high during this time. So what can be done to ensure this section of the patient journey is as positive as possible? Take time to consider all aspects and walk in your patient’s shoes. As COVID-19 has presented some challenging obstacles for dental practices, your patient's journey still matters! Enter the building as they would and interact with the waiting area as they would. Are you providing an anxiety free journey and if not what simple changes can be made to improve things? Distraction with information is a key tool to use when managing anxiety levels and many practices achieve this by playing soothing music or i...